We want to introduce you to our privacy policy, which explains how we look after the information that you share with us, and what rights you have as a member of the Screwfix Panel. This information is for the website hosted at thescrewfixpanel.com ("Our Site") and is designed to ensure you are protected and your privacy respected. Whilst this might seem formal, it is here to enable your security and enjoyment of being part of the community.

Who we are

We are Screwfix Direct Limited. You can find out how to contact us below.

Our Site is powered and hosted by Verve Partners Limited ("Verve") who provides us with a community for the purposes of conducting market research among our customers and prospects. Verve acts as a data processor, processing your personal data on our behalf for the purposes of providing you with access to Our Site.

Your Privacy

In the course of our dealings with you, we will collect and process personal information about you. Personal information includes any information allowing us to identify you as an individual, for example, your name, your email address or your telephone number.

We are committed to protecting your privacy. We will use your personal information in accordance with all applicable laws and regulations that relate to data protection and privacy, including the General Data Protection Regulation (GDPR).

This page tells you:

• what personal information we collect;
• why we collect this information;
• how we will use it;
• how long we will keep it;
• who else will see it;
• how you can contact us;
• your rights in relation to the personal information that we hold, including your rights to change, delete and see your information.

When using Our Site we will also place cookies on your device - please see our Cookies Policy for more information about the cookies we use and how you can change your cookie settings.

What information do we collect?

We collect the following types of information:

Information you give us:

This is information about you that you give us directly when you interact with us by filling in forms on Our Site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use Our Site, participate in discussions, surveys, answer mini polls, suggest ideas on or via Our Site, enter a competition, promotion, or survey, submit a query, and when you report a problem with Our Site. This includes:

• your name;
• your postal address;
• your email address;
• your telephone number;
• your location;
• your photograph;
• your login and password details (please keep this safe);
• your responses to surveys;
• media capture (including video and voice recordings);
• other discussions which take place on Our Site.

Information we collect about you from using Our Site:

We will automatically collect information from you each time you visit Our Site. This includes:

• Technical information: this may include the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating systems and platform.
• Information about your visit: this may include the full Uniform Resource Locators (URL), clickstream to, through and from Our Site (including date and time), products you viewed of searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our helpdesk or social media handle used to connect with our customer service team.
• Location data: we collect information through Our Site as to your real-time location to provide location services where requested or agreed to by you in order to deliver content, activities or other services that are dependent on knowing where you are. This information is also collected in combination with an identifier associated with your device to enable us to recognise your mobile browser or device when you return to Our Site.

Information we receive from other sources:

This is information we receive about you:

• if you use any of the other websites, apps or other services we operate or provide;
• from third parties we work closely with.
• We are working closely with third parties (including, for example, business partners, sub-contractors in technical analytics, and search information providers).

We will notify you when we receive information about you from a third party if we intend to share your data with a third party and for what purpose. We shall also notify you if we combine the data collected from third parties with data collected about you, and for what purpose.

If you use Our Site, we may be able to link the information collected from you before registration and apply it to either your registered account or to future information that we collect after you have registered.

Why do we ask for this information?

We ask this information so you can join and login to the community and to help identify the best research activities to invite you to which could include the requirement to upload an image.

When you join Our Site we ask you to login or register so that you can open a profile and upload and save images, save your browsing information and your preferences and retrieve them from any of your devices.

How do we use your personal information

We have set out below the purposes for which we use your personal information. We are also required by law to state a "legal basis for processing", i.e. to tell you on what grounds we are allowed to use your information, and this is also set out below. The legal basis for each purpose is that we have your consent for the use of your personal information, or that we need to use your personal information in order to perform a contract with you, or that the use of your personal information is necessary for our legitimate interests (in which case we will explain what those interests are).

Purpose of processing	Our legal basis
Communicate with you to invite you to take part in specific market, social and satisfaction research activities;	Legitimate interests – we use your personal information to contact you so that we can ask you to provide feedback.
Communicate with you to obtain your views on products, services and the activities on Our Site;	Legitimate interests – we use your personal information to contact you so that we can ask you to provide feedback.
For entry into free prize draws and to contact you should you win and to send you any prizes;	Legitimate interests – we use your personal information to send you this information. In some cases (such as where we’re required to do so by law) we will also ask you for your consent before sending you this information
For informing you of the benefits available to you as a result of your registering to use Our Site and participating in surveys	Legitimate interests – we use your personal information to send you this information. In some cases (such as where we’re required to do so by law) we will also ask you for your consent before sending you this information.
To process your answers to surveys and analyse the results. This may be in an aggregated form which does not identify you, or at a level which will only be associated with your screen name and will not contain any personally identifiable information or be in a manner which could enable us to identify you personally;	Legitimate interests – we use this information to help us deliver the best quality of service to you and our other customers.
To provide you with information and services that you directly request from us;	Contractual necessity – we use your personal information in order to meet our obligations to you.
To help us improve our services, for example enabling us to act upon information you provide us or to deal with any complaints you raise with us;	Legitimate interests – we use your personal information to help us deliver the best quality of service to you and our other customers.
To ensure that the content from Our Site is presented in the most effective manner for your and your computer and/or device(s);	Legitimate interests – we use your personal information to deliver you a tailored experienced when using digital services.
Address any claims made against us.	Legitimate interest – we use your personal information to address any claims you make against us. In some cases we may also be under a legal obligation to disclose your personal information (for example, in connection with legal proceedings).

Our Site is not intended for children and we do not knowingly collect data relating to children.

How long do we keep your personal information?

We are required by law to keep your personal information only for as long as is necessary for the purposes for which we are using it. The period for which we keep your personal information will be determined by a number of criteria, including the purposes for which we are using the information, the amount and sensitivity of the information, the potential risk from any unauthorised use or disclosure of the information, and our legal and regulatory obligations.

Data is retained for the life cycle of Our Site and in accordance with the contract between us and Verve, which may require the data to be stored for a further six months after the closure of Our Site. This is in line with data protection legislation and Market Research Society guidelines on retention of data. This may include retention necessary to meet our contractual obligations to you, to identify issues or to resolve legal proceedings.

Who do we share your personal information with?

We are a member of the Kingfisher Group of companies including B&Q, Screwfix, Castorama and Brico Depot (for more information on the Kingfisher Group please visit: www.kingfisher.com).

We may share your personal information with other members of the Kingfisher Group in connection with the purposes above and those listed below. Members of the Kingfisher Group may also use the personal information we share with them to improve their websites and other services and for analysis purposes.

We may disclose your personal information to third parties, including in the following circumstances:

• Selected third parties.
• In the event of winning in our prize draws or to reward you for your participation in our research activities, your name and email address will be shared and hosted onto the Vex Rewards platform, in order for us to process your prize. If you do not wish for Verve to share your details in order to process a reward, please email the helpdesk to inform us.

Links to external sites

From time to time we may also establish relationships with third parties that will enable you to access the websites or applications (such as video players) of such third parties directly from Our Site. Each third party operates its own policy regarding the processing of personal information and the use of cookies on its website(s) or through its applications and you are advised to read the third party's privacy policy and cookies policy.

Please note that third party websites and applications are not under our control. When you click through to these websites or access these applications you leave the area controlled by us. We do not accept responsibility or liability for any issues arising in connection with the third party's use of your data (including your personal information).

Where will your personal information be processed?

Your personal information will be transferred to, and stored and processed in, a destination inside the UK or European Economic Area.

Your rights

You have the right to ask us to:

• Confirm what personal information we hold about you and provide you with a copy of that data;
• Correct any personal information that is inaccurate;
• Remove your personal information where there is no good reason for us to continue to hold that data;
• Temporarily stop using your information if you are questioning our right to use that data;
• Stop using your personal information unless we can demonstrate a valid reason why we need to continue to hold that data eg. to support a product warranty;
• Provide you with the personal information that you have provided to us, in a structured and commonly-used electronic format, or transmit that information directly to another company if that is technically feasible. This applies where we are using your personal information on the basis of your consent or because it is necessary to perform a contract with you (see How do we use your personal information, above).

Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests.

We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know (details below) and we will amend them.

You also have the right to make a complaint to the Information Commissioner's Office if you're not happy with how we've handled your personal information. You can contact the supervisory authority at:

• Email: casework@ico.org.uk
• Phone: 0303 123 1113 (local rate)
• Post: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
• Website: www.ico.org.uk

How to contact us?

To update your details or ask for a copy of your personal information please make the request to help@thescrewfixpanel.co.uk.

Protecting your personal information.

All information you provide to us is stored on secure servers. These use a number of controls to ensure your data is kept secure at all times. As an ISO 27001 certified company, Verve has the administrative, technical and physical controls in place to keep your data secure at all times.

The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to our services. We cannot guarantee the security of your data (including your personal information) transmitted to our services; any transmission is at your own risk.

It is important for you to protect against unauthorised access to your password and to your computing device. Be sure to sign off and close your browser when you have finished your session. This will help to ensure that others do not access your personal information if you share your computing device or use a computing device in a public place such as a library or internet cafe.

Updates to this notice

We may update this notice from time to time. Any changes we make to this Privacy Policy in future will be posted on this page.

Contact us

Questions, comments and requests regarding this Privacy Policy are welcome and should be addressed to help@thescrewfixpanel.co.uk.